Frequently asked questions
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How does Bidetto work?
How does Bidetto work?
Bidetto uses a precisely directed stream of water to provide a thorough, gentle clean that toilet paper can’t match. It’s designed to fit seamlessly on your existing toilet and comes with easy-to-use controls for customizable cleaning settings. Simply adjust the water pressure to your comfort, and enjoy a fresh, hygienic experience every time.
How do I clean my Bidetto?
How do I clean my Bidetto?
Cleaning your Bidetto is simple! Wipe the exterior with a damp cloth and mild soap as needed. The nozzle is self-cleaning and rinses automatically after each use, but for extra care, you can activate the manual cleaning mode and gently clean it with water. Avoid harsh chemicals or abrasive cleaners to maintain its performance and durability.
What payments can I use?
What payments can I use?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment methods. Rest assured, your payment information is safe with us.
Where do you ship?
Where do you ship?
We currently ship to most locations across North America. If you’re outside this region, please contact us to see if shipping to your area is possible.
How long does shipping take?
How long does shipping take?
Standard shipping typically takes 5–7 business days within North America. Expedited options are available at checkout for faster delivery. International shipping times may vary based on location.
How do I request a return?
How do I request a return?
To request a return, please email our customer support team at support@getbidetto.com. Provide your order number and the reason for your return, and we’ll guide you through the process.
What is the Return & Exchange policy?
What is the Return & Exchange policy?
We offer a 30-day return policy for unused and undamaged products in their original packaging. If your Bidetto arrives defective or damaged, please contact us immediately for an exchange or refund. Note: Shipping costs for returns are the responsibility of the customer unless the product is defective.
How do I contact customer support?
How do I contact customer support?
Our customer support team is here to help! You can reach us at [insert contact email] or through the contact form on our website. We aim to respond to all inquiries within 1–2 business days.
Can I use Bidetto with my medical conditions?
Can I use Bidetto with my medical conditions?
Bidetto is gentle and designed for everyday use, but if you have specific medical conditions or sensitivities, we recommend consulting your healthcare provider before use. They can advise you on whether Bidetto is suitable for your needs.